Frequently Asked Questions
Everything you need to know about LH cosmetics
Are LH cosmetics products 100% vegan and cruelty-free?
Yes, we are proud to be a 100% vegan and cruelty-free brand. None of our products or ingredients are tested on animals, and we do not use any animal-derived components.
What is the 'multi-use' concept behind your products?
Our philosophy is that makeup is just colors you use to express yourself. Most of our products are designed to be multi-functional, meaning you can use a lipstick as a blush or an eyeliner as a lip contour.
How long does shipping take and do you ship internationally?
We ship worldwide. Delivery typically takes 2-5 business days within the EU and 5-10 business days for international orders, depending on the selected shipping method and destination.
What is your return policy?
You can return unopened and unused products within 14 days of receipt. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and region-specific options like Klarna and Swish to ensure a secure and smooth checkout process.
Are your products safe for sensitive skin and eyes?
All our products are dermatologically tested and our eye products are ophthalmologically tested. However, we always recommend checking the full ingredient list on the product page if you have specific allergies.